Help Desk Analyst with Security+ Certification

Company: VirtualVocations
Location: Mesquite
Posted on: March 21, 2025

Job Description:

A company is looking for a Help Desk Analyst to provide technical support and solutions for customers.
Key Responsibilities

Provide Tier 1 troubleshooting support for incoming calls and emails on a 24/7 service desk
Create and manage trouble tickets for incidents and requests related to military and civilian human resource applications
Monitor the group email inbox and escalate issues to Tier II technical personnel when necessary

Required Qualifications

Security+ Certification
Prior experience as a Help Desk or Service Desk analyst
Active Security clearance

Keywords: VirtualVocations, Mesquite , Help Desk Analyst with Security+ Certification, Professions , Mesquite, Texas

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