VP of Mission Critical Services
Company: Diesel Direct Inc
Location: Grand Prairie
Posted on: November 1, 2024
Job Description:
The VP of Mission Critical Services focuses on fundamental
business issues - managing risk, increasing revenues, controlling
costs. Provides direct management oversight for MCS division,
clients and subcontractors in their assigned area. Additionally,
this role provides leadership, coaching and direction to develop
talent within the organization. Interacts with customers, sales
personal, third parties and internal departments regularly to
identify opportunities and resolve any business challenges
proactively if possible.
Responsibilities:
- The VP Mission Critical Services leads, manages, and sets
direction for all branches.
- Strategize and implement changing operational requirements to
gain continued compliance and standards improvement for remote
sites.
- Managing MCS sales and Operations teams and managing the
overall performance.
- Establish efficient management model to provide for execution
of our delivery model.
- Meet or exceed all safety and compliance goals.
- Meet customer service commitments and create a customer
satisfaction culture.
- Continuously increase route density and route
profitability.
- Maintain a high level of employee satisfaction.
- Resolve customer satisfaction issues. Determines accountability
and process for resolving issues and ensures appropriate and timely
follow-up with customer.
- Overall responsibility for accuracy of all paperwork such as
rec sheets and IFTA reports.
- Identifies training deficiencies and makes recommendations and
provides for training needs.
- Identify longer-term trends and recurring issues and implement
solutions to optimize productivity and efficiency.
- Monitor and manage overtime hours worked with the goal of
decreasing the trend of cost of overtime expenses.
- Evaluate employee performance and communicate positive and
negative feedback to employees. Ensure all performance is
documented according to company policy. Provide direction and
manage employee performance issues to resolution.
- Identify and develop talent to meet organizational needs.
Continuously works to raise the performance bar through coaching
and employee development.
- Interviews potential candidates for hire and makes hiring
recommendations.
- Communicates company policies and procedures to employees.
Knowledge and Experience:
- Supervisory experience preferred especially in a transportation
environment.
- Experience with P&L management.
- Strong command of Excel and good command of analytics.
- Management training and mentoring experience.
- Excellent communication skills to professionally and
effectively deal with customer issues and motivate employee
performance.
- Strong organizational skills to prioritize tasks under time
constraints. This job description lists the primary
responsibilities and duties for this position. Nothing in this job
description restricts management's right to assign or reassign
duties and responsibilities to this job at any time. In the event
that management exercises its right to assign or reassign duties
and responsibilities a review with be given at that time to
determine any change in compensation.
PIb8d133d13f0c-37248-35338638
Keywords: Diesel Direct Inc, Mesquite , VP of Mission Critical Services, Executive , Grand Prairie, Texas
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