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TAC Engineer

Company: VirtualVocations
Location: Mesquite
Posted on: November 13, 2024

Job Description:

A company is looking for a TAC Engineer/Senior Engineer to provide technical support for complex networking and security issues in customer production networks.



Key Responsibilities

Help customers resolve product and network problems of varied complexity
Troubleshoot network security issues in production environments
Replicate customer issues in a lab setting and collaborate with engineering teams for solutions


Required Qualifications

Bachelor's degree in Computer Science or equivalent field
5+ years of hands-on experience in technical support
Expertise in troubleshooting network security issues (e.g., IPsec, SSL VPNs)
Strong understanding of networking protocols (e.g., OSPF, BGP, MPLS)
Basic knowledge of scripting (bash/python) and cloud computing (AWS/Azure/GCP) is a plus

Keywords: VirtualVocations, Mesquite , TAC Engineer, Engineering , Mesquite, Texas

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